This paper looks at the dramatic impact of virtualization, and of cross-domain services, on service assurance. In particular it identifies the failings of existing methods, illustrates future necessary best practices, and explains the need for active, intelligent, automated approaches to service assurance. In particular it looks at what we can learn from control theory, and how that argues against traditional, monolithic methods of assurance.
This paper is a must read for architects, operations managers, software suppliers, integrators and anyone who benefits from a deeper understanding of what will define success as we evolve management methods for tomorrow’s dynamic network.
Included is a Bibliography to underlying research.