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How is 5G driving a paradigm shift in telco engagement and monetisation models? How are CSPs preparing for the future of customer engagement channels such as virtual bots and metaverse interactions? How are CSPs preparing for driving deeper relationships with enterprises? How is the evolution of telco-as-a-platform impacting CSP strategies for digital enablement and monetisation layer?
This research module looks at all of these questions, and the response of telcos and their suppliers in addressing them.
Topics within scope of this research include: customer experience, 5G monetization, ecosystems and marketplaces, telco enterprise engagement, cloud architecture, SaaS delivery models, Telco-as-a-Platform, digital transformation, benchmarking.
Hear John discussing aspects of Digital Enablement in the Appledore Podcast.
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