This Research Note distills ARG’s research on cross-company and cross-vertical digital collaboration into an easier-to-approach summary. This research, based on extensive primary and secondary interviews and other research, investigates the evolution of digital collaboration, deduces trends, and infers future direction for the business. We also deduce business requirements for future success, and their technical implications on storefronts, API environments, portals, and OSS/BSS.
We look at digital collaboration from the simplest (B2C storefronts and aggregators) to the emerging class of truly open collaborative environments, and look at the trends that are relentlessly changing how commerce is done online. We also describe the functional needs for success, and map these to various parts of the OSS/BSS environment, using the established ARG Telco Cloud taxonomy, and extending it via depth int he affected domains.
This is an abbreviated and conclusions-focused version of our extensive (>100 pages) – “Digital Collaboration and Ecosystems” also available for purchase.