Amdocs was among the first to embrace GenAI when it arrived on the public stage (for most people) in late 2022. And its enthusiasm has only grown. In a comprehensive set of presentations and in 1:1 time with executives over 2 days, Amdocs spelled out its vision for a telecom industry shaped by AI and GenAI, as well as for Amdocs itself, as it seeks to lead its customers by example on the road to more agentic operations.

In this report, Appledore provides our assessment of the innovations and changes that Amdocs is making.