Mycom is a UK-headquartered specialist in service assurance software for telecom operators, founded in 1997 and significantly enlarged in 2014 when it merged with fault management pioneer Objective Systems Integrators (OSI). Owned by Inflexion Private Equity since a 2018 buyout from Clearlake Capital, the company is one of the very few independent assurance pure-plays operating at scale — and unencumbered by an equipment portfolio to protect or a sprawling OSS/BSS suite to cross-sell.

It has a notable list of Tier-1 customers including Verizon, T-Mobile, Deutsche Telekom, Telefónica, Telenor, Vodafone, Saudi Telecom (stc), Three UK and Globe in the Philippines, with reference deployments running at extreme scale — millions of cells and hundreds of millions of subscribers.

Mycom’s Experience Assurance and Analytics (EAA) platform unifies performance, fault and service-quality management across mobile, fixed, IP and IT networks, layered with predictive, generative and agentic AI applications and underpinned by a new common data foundation. 

As AI reshapes the OSS landscape and Tier-1 operators decide where to place their bets – data-platform, agentic-ecosystem and autonomous operations – our independent analysis explores how Mycom is making a strategic pivot in its service assurance portfolio. Vital reading for telco execs with an interest in the business-critical service assurance market.