AIOps is the foundation of telecom operations innovation platform to improve network availability, capital efficiency, and cyber-attacks in cloud networks. AIOps is a critical system that dramatically reduces operational cost and improves the value of customer loyalty and brand equity. AI/ML is the green shoot that leads to self-healing, hyper scaling of resources, and maximum automation. In this new world CSPs can increase new services tenfold, turn up new edge services in minutes instead of months, and scale staff to customer ratios from 1:1K to 1:50K. These operational performance metrics are not theoretical but instead are real figures from the best run cloud hyperscaler, fintech, and e-commerce businesses. Our thesis is that CSPs need to accelerate the adoption of ML faster and utilize the power of the technology across all areas of operations. The strategy must be unified in bringing different teams together that are isolated today, such as Network operations, Customer operations and Security operations. You can’t deliver high network availability if a DDOS attack incident is being propagated and nobody outside of security silo is aware of it. A key part of realizing the promise of AI/ML requires the democratization of the data freeing it from the technology […]