Swisscom concluded that the only way to achieve network autonomy (network automation and closed-loop control) was to first achieve operational autonomy at the domain level. This is an essential starting point that empowers each operational domain to act autonomously in delivering change. At the core of Swisscom’s approach was the decomposition of OSS into 30 autonomous operational domains, based on TM Forum’s ODA framework. Swisscom’s success was built on a solid business foundation, funding its new architecture through lifecycle events. By upskilling its workforce and fostering a new mindset, it established the groundwork for innovation and business success.

This case study looks at Swisscom’s autonomy success and how Netcracker supported them in achieving this.