A wonder-tool for sure, but it’s necessary to put GenAI into context before deciding which jobs it’s the right tool for. In this research note John Abraham and Grant Lenahan explore some background concepts to help explain GenAI in the context of adjacent uses of AI and Machine Learning in telecom. By way of example, they highlight briefly how three major suppliers to telcos – Microsoft, Amdocs and Nokia – are evolving their strategies in light of GenAI’s remarkable capabilities.

Given the significance of the topic, this research is published across multiple research modules: existing subscribers can access it via AIOps, Assurance, Analytics Research; Automation & Orchestration or Digital Enablement research modules.

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Report author: Grant Lenahan, John Abraham
Publication date: 15/09/2023
Number of pages: 10