GenerativeAI – GenAI to its friends – is already the buzzword of the year. But how can telecom CSPs harness its potential, and understand (and mitigate) its risks? In this research note, we map out the areas of opportunity that GenAI offers telecom service providers, and provide recommendations for how to proceed.

We also shine a spotlight on GenAI developments at selected telecom vendors: Amdocs, AWS, DataRobot, EnterpriseWeb, Google Cloud, Microsoft, Salesforce, and ServiceNow.