Since their inception in the 1990s, Mobile Virtual Network Operators (MVNOs) have navigated a complex landscape of challenges and opportunities. These virtual carriers, which operate by leasing network capacity from traditional operators, have experienced varying degrees of success.

In today’s telecommunications market, traditional Mobile Network Operators (MNOs) have come to recognize MVNOs as valuable strategic assets. By supporting MVNOs, these established carriers can expand their market presence through complementary brands while developing additional revenue streams.

MVNOs must maintain complete control over their customer experience to thrive in today’s competitive landscape. With both new players and established carriers vying for market share, a distinctive customer experience serves as a crucial differentiator. The foundation of this experience rests upon four essential software systems.

This report maps out the key requirements of MVNOs when it comes to BSS, and provides a forecast of MVNOs’ BSS spend through 2028, calling out both market drivers and market inhibitors.