Amdocs provided APAC analysts a comprehensive briefing in Manila in November 2025, highlighting Amdocs’ strategic role and offerings in the Asia-Pacific telecommunications market.

Amdocs, a full-stack BSS/OSS provider, is advancing cloud migration, AI/GenAI, and agentic AI to empower Communication Service Providers (CSPs) in the region. The report details Amdocs’ product and service portfolio, including its Customer Engagement Platform, network modernization solutions, and SaaS offerings like eSIM Cloud and MarketOne. It highlights Amdocs’ investment in R&D and local presence in APAC markets such as the Philippines, Singapore, and Indonesia, with expansion into Vietnam.

The report also discusses Amdocs’ framework of telecom archetypes and the growing importance of agentic AI in transforming CSP operations and customer experience. Customer testimonials from PLDT, Globe, and M1 Singapore illustrate successful digital transformation and network optimization projects. The report concludes that Amdocs is a trusted partner helping CSPs navigate competitive pressures and technological change, though progress depends on CSPs’ strategic initiatives and investment willingness.