This report provides an in-depth analysis of Amdocs’ Cognitive Core, the central intelligence engine of the Agentic Operating System (aOS) designed specifically for the telecom industry.

Launched in early 2026, aOS is a modular, telco-grade platform that integrates generative AI into telecom operations to enhance customer and employee experiences, operational efficiency, and growth. Cognitive Core evolves from Amdocs’ earlier amAIz platform, introducing enhanced openness, a telecom-specific ontology, expanded agent libraries, and improved transparency. It is designed to be vendor-agnostic and cloud-agnostic, supporting multi-vendor environments and emerging interoperability standards.

The report highlights the four core building blocks of aOS, with Cognitive Core serving as the foundational intelligence layer embedded across all Amdocs solutions, as well as key value propositions.

Also see the official Amdocs Cognitive Core site.