Indosat Ooredoo Hutchison

The merger between Hutchison 3 Indonesia and Indosat Ooredoo, to form Indosat Ooredoo Hutchison (IOH), was completed in January 2022. Successful network operator mergers are challenging and often can result in customer value destruction and increased operational costs. In this case study, Appledore examines the methodology and blueprint that allowed the successful operational merger of IOH to be achieved in 9-12 months versus the industry standard of 24+ months.

In particular, Appledore look at how effective governance structures, digital assessment tools, and strategic technical decisions can balance competing stakeholder demands while improving coverage and service quality in the process of the complex network integration.