Telecom operators are entering a decisive phase of digital transformation—and Digital Enablement (DE) systems sit at the center of this shift. Appledore Research’s new Telecom Digital Enablement Systems Forecast 2026–2030 reveals how AI, agility, and operational efficiency are redefining both customer engagement and monetization across the global telecom landscape.

Despite economic uncertainty, DE spending is set to climb to $37.6B by 2030, underscoring operators’ commitment to elevating customer experience, modernizing legacy systems, and readying their data foundations for next‑generation AI. The report uncovers a critical inflection point: by 2030, customer engagement investments will surpass monetization for the first time, reflecting a strategic shift toward differentiated experiences and enterprise‑grade workflows.

Agentic AI, data fabric architecture, and the modernization of billing, charging, and mediation systems emerge as decisive catalysts, accelerating transformation across both consumer and enterprise domains. Meanwhile, CSPs face a complex balancing act—maintaining long‑standing legacy estates while advancing toward cloud‑native, standardized platforms.

Packed with rigorous forecasts, segment‑level insights, and a clear-eyed view of the next five years, this report is essential reading for vendors, CSP leaders, and investors seeking clarity amid fast-evolving technology and market pressures.

Discover where the real opportunities lie—across AI, monetization, and engagement—and what will shape competitive advantage through 2030.

Table of Contents

• Executive Summary
• Digital Enablement Software Market
  • Definition
  • Segment Forecast: Monetization
    • Billing
    • Charging
    • Policy
    • Mediation
  • Segment Forecast: Customer Engagement
    • Sales
    • Marketing Engagement
    • Customer Service
• Conclusion