AIOps is the innovation platform to improve network availability, capital efficiency, and counter cyber-attacks in cloud networks. However, the telecommunication market has been very slow to embrace the automation of operations, relative to other industries. This unwillingness to restructure operations to take advantage of low-cost machine intelligence has had a direct impact on the financial performance of CSPs.

This report focuses on the predominant use cases in the telecommunications industry. We evaluate the supply and demand side economic drivers. We also consider the broader secular trends impacting the market for AIOps investments including future labor force declines. As with most fast-growing early-stage market segments business models and the ecosystem will adapt quickly prior to maturation. We profile some of the leading suppliers and identify new entrants from the larger ecosystem.

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