At Netcracker’s analyst summit, held on May 10-11 in London, customers and operational evolution took center stage. Unlike some of its competitors, Netcracker focused on its extensive product and services portfolio as well as commercial offerings, solutions and packages. Netcracker neither emphasized technology nor individually branded products – rather the real story was around how Netcracker could deliver a new operating environment efficiently – and with procedural improvements, not simply software technology improvements. A simple but compelling story Netcracker’s story was simple, but compelling: they would bring together software modules, the existing pre-integration, and a set of best practices. By delivering best practices, CSPs would benefit, and risk would be controlled. Simple, huh? Simple, yes, but our industry has a long history of needless customization, unique software environments, and unique processes. Sometimes the perceived need for customization is a result of historical decisions, other times it results from favored ways of working (read this: “an unwillingness to change”) – regardless, customization leads to higher costs to deploy, integrate and maintain. Furthermore, we can presume that many of those processes are less-than-ideal – not everyone can be best, can they? So, if Netcracker has managed to lead its clients to converge […]