The Power of the AI Driven Telco – How Global CSPs use AI to improve business outcomes
-Applying AI for improving prediction and business outcomes will transform decision making in most job functions of telecommunication operators in the next decade. AI tools used in the right context will improve customer care, network operations and planning, fraud detection, and personalized marketing.
– Contents
– EXECUTIVE SUMMARY
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– AI SOFTWARE AND SERVICE 5 YEAR FORECAST
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– MARKET DRIVERS
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– Technology advances in the 5G era and cloudification of the network
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– The emergence of new business models in the edge cloud
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– Downward pressure on capital investments
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– Workforce retraining and OPEX efficiency
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– USE CASES
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– SELECTIVE USE CASES OF AI
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– Use Case 1: Subscriber-level visibility in real time
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– Use Case 2: Interference Detection in the RAN
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– Use Case 3: Automating MIMO Energy Management
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– Use Case 4: Detect and Isolate Partial Optical Fiber Link Crush
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– THE POWER OF AI
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– Customer Churn
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– ANOMALY DETECTION
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– Deep learning
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– BARRIERS TO AI ADOPTION
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– Access to Data
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– Bias
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– Skill Sets
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– Data Privacy and Consumer Data Protection
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– LEADING SUPPLIERS
Uhana by VMWare
Ciena Blue Planet Analytics
Nokia AI Solutions
Ericsson AI by Design
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– CONCLUSION AND RECOMMENDATIONS
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– ABOUT THE AUTHOR