ServiceNow is enabling a leading telco to recreate itself as an Enterprise Leader. The telco faced significant challenges with legacy systems, operational inefficiencies, and declining customer satisfaction. The telco has leveraged ServiceNow, as part of a broader digital transformation initiative, to enable the transformation of its enterprise business. This solution has enabled process automation, improved customer experience, and set the foundation for revenue growth.

This new approach resulted in significant business benefits. For instance, a customer’s request for a firewall change in response to a security threat can now be completed rapidly on the day instead of 2 weeks, enabling zero-day security for the enterprise. This dramatic improvement in service delivery timeframes is just the start of the potential of aligning with enterprise-grade solutions to meet and exceed customer expectations.