Lumen’s launch of a new Network-as-a-Service offering in July 2023 included a number of eye-catching features: on-demand, pay-by-the-hour pricing. But these are just the beginning of what Lumen has been re-architecting itself for for years: a completely new kind of enterprise market.

In this research note we look at Lumen’s new offering and the enabling technologies and attitudes behind it – and why we think that Lumen’s implementation of NaaS is evidence of a market in transition.