The necessity for Communications Service Providers (CSPs) to quickly detect and recover from network issues is becoming ever more critical. Delay in detecting and solving service-impacting issues risks jeopardising telecom’s three vital Rs: revenue, reputation and retention. Amidst rising network and operational complexity, greater speed and intelligence is required.

Part of IBM’s wider suite of Cloud Pak offerings, IBM Cloud Pak® for AIOps is a state-of-the-art AIOps platform to assess, diagnose, and resolve incidents across mission-critical workloads, based on advanced, adaptable and explainable AI and using Network and IT Operations data.

In this profile, we assess the capabilities of IBM Cloud Pak for AIOps in the context of AIOps in general, and against the distinct challenges and requirements that CSPs face in adopting it in telecom networks. Includes a SWOT analysis, and recommendations for CSPs.