Time to move on I recently decided to change my broadband supplier and its poor home wifi router. My broadband is FTTC over Openreach’s UK access infrastructure. Vodafone, my new supplier, would use Openreach too. So this should have meant a simple switch using the same copper, VDSL router and fibre back to the exchange. The change should have required electronic configuration in the Openreach exchange to route me to the Vodafone network rather than my existing supplier. Omnishambles Instead, the cutover was the most disjointed and manual process imaginable. I was left without broadband for three days. My working from home was effectively stopped. A week later I am still awaiting full broadband and am using a temporary Mobile WiFi router. As someone who works in telecoms it was hard enough to navigate this. I can only imagine what the average customer would face. Not a foundation for agility and innovation My story raises a question mark on the current ability of CSPs to deliver new dynamic services. If CSPs cannot achieve basic connectivity changes, what chance do they have of delivering services that are online, dynamic, temporary and involve third parties. Technologies, like network slicing, will allow CSPs to innovate […]